Terms and Conditions of Sale

The products on the bagful.it website are sold by:

Company name: Smart Mix srl
Registered office: Piazzetta C. Pavese, 4 Dolo - Venice]
VAT number: P.I. 04299900276
Tax code: C.F. 04299900276
REA number: VE-383230
E-mail: [email protected]
Phone: +39 351 8198237

In the text of these Conditions of Sale, the seller is also referred to as “Bagful”, “we” or “the seller”.

These conditions govern purchases made directly through the bagful.it website.

By placing an order, the customer declares to have read and accepted the Conditions of Sale available on the site at the time of purchase.

All product prices are expressed in euros and include VAT, unless otherwise indicated.

Any shipping costs and other costs applicable to the order are indicated separately during checkout, before confirmation of the purchase.

The price applied is the one visible on the site at the moment the order is completed.

In case of an obvious error in the price or information relating to a product, we will contact you before proceeding with the shipment. You can choose whether to confirm the order at the correct conditions or cancel it and receive a refund of any amount already paid.

You can pay using the methods available and indicated during checkout.

Payment methods may vary based on the country of delivery, the value of the order, or the characteristics of the products purchased.

The order is processed after correct authorization or receipt of payment, except in cases where a cash on delivery payment method is available.

If the payment is not authorized, is refused, or is not completed correctly, the order may not be confirmed or put into production.

Electronic payments are managed through specialized providers.

Bagful does not receive and does not store the full data of the payment cards used for the purchase. Operations are managed directly by the payment services selected during checkout, according to their respective conditions and security measures.

Online sales to a consumer do not automatically provide for the issuance of an invoice, unless requested by the time required by tax regulations.

If you need an invoice, you must request it during checkout, before completing the order, by correctly entering all the necessary data:

• first name, last name or company name;
• billing address;
• tax code;
• VAT number, if applicable;
• recipient code or PEC address, when required.

The customer is responsible for the accuracy of the data provided.

Once the order is completed, it may not be possible to modify the tax data or request the issuance of an invoice.

If you purchase as a consumer, you have the right to change your mind and withdraw from the purchase within 14 days of delivery, without having to provide a reason.

If an order includes multiple products delivered separately, the term runs from the day you receive the last product.

The right of withdrawal is recognized exclusively to individuals who purchase for personal purposes, unrelated to their entrepreneurial, commercial, artisanal, or professional activity.

You can submit the request directly from your personal area on the site:

1. log in to your account;
2. open the section dedicated to orders;
3. select the relevant order;
4. press the button to request a withdrawal or return;
5. select the products you wish to return.

The request will be sent to our management system. You will receive an email confirming that the request has been received and containing the necessary instructions to proceed with the return.

It is not necessary to use a paper form and it is not mandatory to specify the reason for the return.

The communication must be sent before the 14-day deadline.

After communicating the decision to withdraw, you must ship the products within the following 14 days.

Products must be sent to the following address:

SmartMix S.r.l.
Piazzetta C. Pavese, 4 30031 – Dolo (Venice), Italy

Before shipping the package, wait for the processing email containing the instructions for the return.

The simple refusal of delivery or failure to collect the package does not replace the communication of withdrawal.

You can check the product as you normally would in a store, but you must return it without using it beyond what is necessary to verify its characteristics, dimensions, and functionality.

The product must be returned:

• complete with all its parts;
• clean;
• without damage, stains, or marks caused by use;
• with any accessories received;
• adequately packaged to avoid damage during transport.

If the product has been used or handled more than necessary, the refund may be reduced in proportion to the decrease in its value.

The absence of the original packaging does not automatically entail the loss of the right of withdrawal, provided that the product is returned adequately protected.

The costs necessary to return the products are borne by the customer.

You can freely choose the courier; we recommend using a trackable shipment and keeping the receipt until the procedure is concluded.

Bagful is not responsible for loss or damage occurring during a return shipment organized directly by the customer.

If the product received is incorrect, damaged, or presents a lack of conformity, the normal rules regarding withdrawal costs do not apply. In these cases, you must contact us before shipping to receive assistance.

In case of withdrawal relating to the entire order, we will refund:

• the price of the returned products;
• the costs of the standard delivery method initially incurred.

Any additional costs resulting from the choice of a more expensive delivery than the standard delivery offered are not refunded.

The refund is made within 14 days from the day we receive the communication of withdrawal.

We may suspend the refund until we have received the products or until you have provided proof of their shipment, whichever occurs first.

The refund is made using the same payment method chosen for the purchase, unless otherwise agreed.

You can exercise the right of withdrawal even for only part of the products in the order.

In this case, only the price of the returned products will be refunded.

Initial delivery costs are not refunded when they would have been incurred in the same amount even for the delivery of the products you decided to keep.

Any promotions, discounts, or free shipping linked to reaching a certain threshold will be recalculated taking into account the products actually kept, in compliance with applicable regulations.

The right of withdrawal does not apply to products made to measure or clearly personalized based on a specific request from the customer, in the cases provided for by law.

The fact that a bag is handcrafted or is made after receiving the order does not, by itself, entail the exclusion of the right of withdrawal.

The exclusion only applies when the product has been modified or made based on personal choices that make it different from the product normally offered on the site, for example through personalized dimensions, text, graphics, or features.

Any exclusion from the right of withdrawal is clearly indicated on the product page and before confirmation of the purchase.

Products sold to consumers are covered by the legal guarantee of conformity provided for by the Consumer Code.

The warranty has a duration of two years from the delivery of the product and concerns lack of conformity present at the time of delivery that manifests during this period.

The legal guarantee is free and cannot be excluded or limited by these Conditions of Sale.

A product can be considered non-compliant, for example, when:

• it does not correspond to the description on the site;
• it does not possess the promised characteristics;
• it is not suitable for the normal use intended for products of the same type;
• it presents a defect that compromises its use, quality, or duration;
• it is delivered in a different version from the one ordered.

Slight differences in color, texture, stitching, or finish typical of artisanal workmanship and the materials used are not automatically considered defects, provided they do not compromise the quality and normal use of the product.

The warranty does not cover damage caused by:

• normal product wear;
• improper use or use other than that intended;
• impacts, cuts, abrasions, or tears caused after delivery;
• cleaning carried out with unsuitable products or methods;
• failure to follow care instructions;
• modifications or repairs carried out by the customer or unauthorized parties;
• storage of the product in unsuitable conditions.

The evaluation is carried out considering the nature of the product, the time elapsed since delivery, and the type of problem reported.

To report an incorrect, damaged, or defective product, you can write to [email protected].

To allow us to verify the problem more quickly, please indicate:

• first and last name;
• order number;
• the product in question;
• description of the problem;
• photographs in which the defect is clearly visible.

The photographs and information requested serve to carry out an initial assessment and do not limit the rights recognized by the legal guarantee.

After examining the report, we will communicate how to proceed and, when necessary, we will organize the return or collection of the product.

Do not independently ship a defective product before receiving our instructions.

In the presence of a lack of conformity, you are entitled, free of charge, to have the product's conformity restored by repair or replacement, when possible.

The chosen solution must be possible and must not involve disproportionate costs compared to the other available solution.

In the cases provided for by law, you can request a price reduction or the termination of the contract and a refund.

Repair or replacement will be carried out within a reasonable time and without causing you significant inconvenience, taking into account the artisanal nature of the product and the problem encountered.

The costs necessary to manage a defect covered by the legal guarantee, including shipping costs, are borne by the seller.

For information, requests for assistance, or complaints, you can contact us at:

[email protected]

In the communication, indicate, when available, the order number and a clear description of the request.

We will process the report and respond within a reasonable time, from Monday to Friday, excluding public holidays.

Sending a complaint does not limit the consumer's right to contact the competent authorities or to use the alternative dispute resolution tools provided for by law.

The consumer can contact an authorized ADR body to attempt to resolve a dispute without immediately resorting to a judge.

The previous European ODR platform for online dispute resolution has been discontinued and is no longer operational.

These Conditions of Sale and the contracts concluded through the bagful.it website are governed by Italian law and, in particular, by the Civil Code, the Consumer Code, and Italian regulations on electronic commerce.

If the customer resides in another country of the European Union, the application of Italian law does not deprive them of any mandatory protections recognized by the law of the country in which they reside.

For disputes with a consumer, the judge of the place where the consumer has their residence or domicile is competent, when provided for by the applicable legislation.

The Purchase Contract between the Customer and Smart Mix is understood to be concluded in Italy and governed by Italian Law. For any dispute, the Judicial Authority of Venice shall have exclusive jurisdiction.

Before starting a dispute, we invite the customer to contact us at [email protected], in order to try to resolve the problem directly.