bagful® warranty
Defective, damaged, or incorrect products
If the product received has a conformity defect, an original manufacturing defect, or does not match the product ordered, please contact us at [email protected].
In your communication, please include:
- first and last name;
- order number;
- the product in question;
- description of the problem;
photographs in which the defect or error is clearly visible.
After examining the report, we will inform you on how to proceed with the return of the product.
If the defect or error is recognized, Bagful will cover the costs necessary for the return, repair, or replacement of the product.
When the conditions for a refund are met, the price paid and any initial delivery costs provided for by applicable regulations will be refunded.
The warranty covers original defects relating to, for example, materials, production, stitching, assembly, and plastic components.
The fact that the product has been used does not automatically exclude the warranty. However, damage caused by the following is not covered:
- normal wear and tear due to use over time;
- improper use or use other than the product's normal intended purpose;
- overloading or excessive stress;
- impacts, falls, crushing, cuts, tears, or abrasions;
- tampering, modifications, or repairs carried out by the customer or unauthorized third parties;
- cleaning or maintenance performed with unsuitable products or methods;
- external events or force majeure, such as fires, floods, or natural disasters.
Every request is evaluated individually, considering the nature of the defect, the condition of the product, and the time elapsed since delivery.
Product repair
In the first two years from delivery, Bagful will repair the product free of charge when the problem stems from a conformity defect already present at the time of delivery.
Since Bagful bags are handcrafted and may be unique pieces, it might not be possible to provide a perfectly identical product. In this case, we will propose an equivalent product, which you can evaluate before the replacement.
When neither repair nor replacement is possible, or when they are not carried out within a reasonable time, you may obtain, in the cases provided for by law:
- a proportional reduction in price;
- the termination of the contract and the relative refund.
Termination of the contract is not provided for when the defect is minor.
Free repair does not apply when the problem stems from normal wear and tear, improper use, accidental damage, tampering, or excessive stress.
Product shipping
Do not ship the product before receiving instructions from Bagful.
When the problem falls under the legal warranty, we will organize the collection or indicate the shipping method to be used. The relative costs will be borne by Bagful.
The product must be properly packaged to avoid further damage during transport.
If we agree that the customer will advance the shipping cost, the expense will be reimbursed upon presentation of the receipt, provided that the previously agreed shipping method was used.
We always recommend using a trackable shipping method and keeping the receipt and tracking code until the case is closed.
Products not covered by the warranty
If, after verification, the problem is found to be caused by normal wear and tear, improper use, accidental damage, or another circumstance not covered by the legal warranty, we will inform you before proceeding.
When possible, we may propose a paid repair, indicating in advance:
- the type of intervention;
- the cost of the repair;
- any shipping costs;
- the approximate time required.
The repair will only be carried out after your acceptance.
If you do not wish to proceed with the repair, we will arrange for the return of the product. Any return costs will be communicated before shipping.
Consumer rights
The provisions of this section do not limit or replace the rights granted to the consumer by the legal warranty of conformity provided for by the Consumer Code.
The legal warranty is different from the right of withdrawal: withdrawal allows you to change your mind within the period provided by law, while the warranty applies when the product has a conformity defect.
explore every aspect
A defect to report, a return to start, or just a few doubts: choose where to begin.
contatti
Email, telefono e indirizzo dello showroom di Dolo, per ogni tipo di richiesta.
scopri i contattiresi e sostituzioni
Diritto di recesso entro 14 giorni e come richiedere un cambio prodotto.
scopri resi e cambiassistenza
Il punto di partenza per ogni argomento: contatti, spedizioni, pagamenti, resi e garanzia.
vai all'assistenzafrequently asked questions
quanto dura la garanzia su una borsa Bagful?
24 mesi dalla consegna: è la garanzia legale di conformità prevista per legge, non una concessione commerciale aggiuntiva.
la garanzia copre l'usura normale del PVC dopo mesi di uso?
No, l'usura che si accumula con l'uso quotidiano non è un difetto di conformità e resta fuori dalla garanzia.
devo dimostrare che il difetto c'era già quando ho ricevuto la borsa?
Dipende da quando lo segnali. Nei primi 12 mesi dalla consegna, no: la legge presume che il difetto fosse già presente, e siamo noi a doverlo escludere, non tu a doverlo dimostrare. Dal 13° al 24° mese, invece, l'onere si inverte: sei tu a dover dimostrare che si tratta di un difetto di fabbricazione originario e non di normale usura o uso improprio.
qual è la differenza tra garanzia e diritto di recesso?
Il recesso ti permette di restituire la borsa entro 14 giorni dalla consegna senza motivare la scelta; la garanzia copre invece 24 mesi e si applica solo quando c'è un difetto reale del prodotto. Sono due diritti diversi, spiegati in due pagine diverse.
come faccio a segnalare un difetto?
Contatta l'assistenza clienti, racconta cosa hai notato e allega qualche foto: da lì ti viene indicato come procedere in base al tuo caso.
do you need assistance?
Whatever the reason for your request, contact customer support or read the page dedicated to returns and replacements.